June 4th, 2021
By Saliza Sulaiman, Erlane K Ghani and Aida Maria Ismail
Introduction
The feeling of happiness comes over us when we know life is good. Whether we realised it or not, being happy plays a tangible effect on everything that we do, including in our workplace (Lombardi, 2016). Hsu and Wang (2008, p.353) noted that ‘people are the most important asset of any organisation is a highly over-used but under-believed statement’. Employees not being happy in the workplace have been shown to bring negative impact as it reduces their ability to think creatively and critically. Studies have also shown that happiness in the workplace does have a multiplying effect in which seeing other employees happy can affect their team members’ mood to work creatively and critically (Hsu & Wang, 2008; Benuyenah & Pandya, 2020; Fu, Ji & Jing, 2020). Often, employees who are not happy are people who are difficult to work with as their negative outlooks can affect many parts of the tasks in the workplace. These employees are also more likely to resign as they are no longer interested to engage in a solid working relationship. Therefore, employers need to ensure that their employees are happy. However, how do we measure employee happiness?